Kangda Elevator has built a 400 customer service center and remote monitoring system, equipped with 100 personnel, to provide customers with 24/7 service, adhering to the concept of providing customers with comprehensive services from manufacturing to service. The company advocates for "urban transportation solutions" and introduces the "side by side" service concept for teams and customers. It implements modular operations such as investment evaluation of buildings and their transportation systems, elevator configuration, civil engineering, elevator installation, maintenance and updates, and remote monitoring of elevator operation, in order to provide customers with the best possible value at the most optimized comprehensive cost.

Service and product are equally important, and service is the guarantee of product quality.

The service includes installation and after-sales service.

Installation service quality includes installation quality and on-site personnel performance quality.

After sales service includes work quality and on-site personnel performance quality.

Customers not only purchase elevators, but more importantly, installation and service.

Continuous improvement and innovation in management are necessary to meet customers' service needs.